Privacy Policy
We are dedicated to respecting your privacy and personal information. This policy is intended to let you know about how we collect, use and protect any personal data we collect from you, about you. It sets out how we work to comply with the data protection laws and your rights as a visitor and/or customer. This policy notice applies to you if we process your personal data or information and you are not an employee. You may be an individual customer, a sole trader, a partnership, a user of our Website, www.Targly.com, someone who works at a supplier or customer of ours, or you could be another organisation that we deal with, or someone who enters one of our marketing competitions or attends one of our events, a recruitment candidate or someone else who is impacted by our activities. We are Targly (“Targly.com”). If you have any queries regarding your personal data information and how it may be used by Targly.com, then you can contact us by email at contact@Targly.com.
WHAT PERSONAL DATA DOES TARGLY.COM COLLECT?
We may collect the following personal data information about you:
- Contact details, including your name, address (this includes delivery and billing addresses), telephone number (including mobile number) and email address.
- Personal data which includes your age or date of birth or gender.
- Your social media username handles, posts and information about you and your followers or the people that follow you.
- Financial and transaction data (including purchases, orders, returns and refunds).
- Online browsing activities on our Website, Targly.com including which products you store in your shopping cart.
- Your username, as well as an encrypted version of your password.
- Information about the device(s) you have used to browse our Website. This includes the IP address, device type, usernames, website activity and account details.
- Information connected with any purchases made on our Website, including financial, transaction and personal data.
- Marketing and communication preferences.
- Preferred payment methods.
- Interests, preferences, competitions, feedback and survey responses.
- Communications with us including relating to complaints, queries, allegations, disputes and claims.
- Other publicly available personal data, including any forms that you have shared with us via a public platform (such as Facebook, LinkedIn, Instagram, YouTube, Twitter or TikTok).
- Business information, such as whether you’re a sole trader, a partner or a company director.
- Photographs, videos and audio recordings which you or others take and provide to us or that we take ourselves.
- Subscription Information like when you choose to subscribe to one of our blogs, newsletters or other materials.
This list is not exhaustive and in some cases, we may need to collect additional personal data for the purposes set out in this privacy policy notice.
WHERE DO WE COLLECT YOUR PERSONAL DATA INFORMATION FROM?
We may collect your personal data information directly or indirectly from you, for example when you:
engage with us in a business format during our relationship with you or the organisation you work for;register an online account on our Website and /or order products from us;communicate with us regarding one of our Website or services, to ask a question, query something, report a problem or for any other reason;enter any of our competitions;seek information regarding a vacancy or to apply for job role;enquire about and/or to become one of our bloggers, or content contributors; andraise a question, complaint, claim, legal dispute on behalf of yourself personally or the organisation you work for.
Third Parties
In some cases, we may also collect personal data from third party websites who have your consent or another lawful basis for doing so including:
professional bodies;Companies House;organisations that carry out research and analysis;social media communication platforms like LinkedIn; Instagram, YouTube, Twitter or Facebook;referrals and recommendations, usually provided by other people who know you or have a relationship with you in some form;your employer or the organisation that you do work for;our professional advisors, which includes accountants, lawyers, solicitors and other advisors;your professional advisors, which includes accountants, lawyers, solicitors and other advisors; andGovernment, relevant regulators or local authorities.
HOW WE USE YOUR PERSONAL DATA
To enter into, activate and perform contracts, where we supply products to you. This involves collecting all of the personal data we collect from you.
To enter into and perform contracts with either yourself or the organisation that you represent.
In order to deal with any queries, complaints, claims, legal disputes or any issues of any sort submitted by you or us.This involves collecting all of the personal data we collect from you.
We also collect all of the personal data information we do to..
- To help us to defend, bring or establish legal claims
- To help us to maintain and/pre improve our products and service to the public
- Get data, statistics and other research to help us improve our products, services and the way our business functions
- For the prevention, detection or investigation of any crime or the prosecution of offenders
- To manage our relationship with you, to operate and manage our business, as well as for internal reporting
- Storage of any records relating to yourself and also records relating to our business, so that we can fulfil contracts obligations with you
- Marketing activities, including our website, social media sites and other communication platforms
Direct marketing
Sometimes, we may ask for your personal data or consent to process your data for the purpose of providing you with communications or marketing information that may be of interest to you. You may revoke or remove your consent to us at any point.
For some of your personal data information you may also have a contractual, or other legal requirement or obligation for you to provide us with your personal data. If you refuse to provide us with the requested personal data, unfortunately we may not be able to properly perform our contract with you or comply with legal obligations and we therefore may have to terminate our relationship. In other cases for different forms of personal data you may not be required or under an obligation to provide it to us, however if you do not provide it, then we may not be able to properly deliver your goods or execute our arrangements with you.
You have the right to withdraw consent to use your personal data at any time. You can do this by contacting us as described via our support page. We will generally only process your personal data information based on your consent with regards to direct marketing or with regards to the processing of special category data, reasonable communications and processing of orders.
Please note that although the withdrawal of your consent will not affect any use of the data made before you withdrew the consent and we still may be entitled to hold and process the relevant personal data to a reasonable extent that we are entitled to do so on a basis that’s different to your consent.
In some cases, we may anonymise and aggregate any of the personal data we store (so that it doesn’t identify you). We may use anonymised information and aggregated data for purposes that include testing our IT systems, data analysis, research, improving our site, improving or growing our business, identifying new products and for any other purpose.
You are able to opt-out of receiving marketing communications from us at any time at all, by:
letting us know that you wish to edit, modify or change your marketing preferences by contacting our customer support team at contact@Targly.com; following the “unsubscribe” instructions in emails or the “STOP” number for texts; and/or by contacting us via email at contact@Targly.com.This will however not stop us sending your service messages, such as order update information and other non-marketing communications that help us to provide you with good service.
PERSONALISATION AND COOKIES
If you ever visit our Website, you may receive personalised banner advertisements whilst browsing the websites of other companies. Sometimes you will see banner advertisements from www.Targly.com, which will relate to your browsing activity on our website and other websites from your computer, mobile or other devices.
These advertisements are provided to you by us through external market leading specialist providers that are using techniques and technology such as web pixels, web beacons, ad tags, mobile identifiers and ‘cookies’ placed on your web browsers, computers or other devices (see further information on the use of cookies in our Cookie Policy. You are able to remove or disable cookies at any time.
Targly works with partners who serve advertisements on our behalf. The majority of these marketing partners use session and persistent cookies. These cookies are used when delivering adverts that are more relevant to you and your interests. We also use them to limit the number of times you see our advertisements, as well to help us to measure the effectiveness of advertising campaigns we conduct. All data collected by third party cookies are anonymous and will never include your name, address, email address, telephone number or payment details.
We may sometimes analyse your browsing activity, purchasing activity and your online responses to marketing communications. The results of this analysis, combined with other demographic data, will allow us to decide what marketing communications are more suitable for you and to ensure that we contact you with clear information on products and offers that are more tailored and relevant to you. In order to do so, we may use software and other technology for manual and automated decision making.
This enables us to provide you with more personalised services and experiences with our brand and website. At times, we may review and assess personal data held by external social media platform providers about you, including the personal data available on social media platforms like Twitter, Instagram, LinkedIn, YouTube, Twitter and Facebook.
The Targly.com website uses Facebook Conversion API which sends your data to Facebook so that we can deliver personalised products, page posts, and ads towards you. Data is shared using the your web browser and the Shopify’s servers. This data is sent directly to Facebook’s servers. Data sent from server to server can’t be blocked by browser-based ad blockers. Your personal information collected using this setting includes your name, location, email address, and phone number, as well as your browsing behavior on www.Targly.com. For more information, refer to Facebook’s documentation about Conversions API here.
We try to update you about products which are of interest and relevance to you. To help us do so, we may process your personal data by profiling and segmenting, identifying what our customers engage with or like and ensuring that communications we send them are relevant based on their interests, demographics, purchase behaviour, online web browsing activity and engagement with ours or other’s previous communications. We also may use your personal data to exclude you from any communications which we feel are irrelevant for you.
You may have the right to opt out of some automated processing, including profiling by:
informing us that you wish to opt out of any automated processing by contacting our customer support team at contact@Targly.com.
Our Website uses cookies to identify and capture personal data such as the browsing and purchasing behaviours of website users who visit our Website.
We currently use a cookies tool on the Targly.com Website which relies on implied consent of users. We are taking reasonable steps now to align our use of cookies to the standard consent that is required by GDPR laws.
WHO WE SHARE YOUR PERSONAL DATA INFORMATION WITH
In some cases, we may share your personal data with the following third parties:
The organisation(s) that you represent.
Other organisations within our supply chain so that they are able to contact you about any issues in the supply chain or where your personal data is relevant to a subcontractor or party above us in the supply chain.
Purchasers, funders, investors and advisers if we decide to sell or negotiate to sell all or part of our business or assets or restructure our business whether by merger or otherwise.
External, third party suppliers and manufacturers. By agreeing to place an order with us, you agree for us to share your details with relevant third parties to enable us to fulfil your orders, research purposes and to enable us to run our business. For example, information such as your name, address and the products you’ve purchased will be given to our third party suppliers to enable us to send you the products.
The third parties that ask for or want referrals
Other service providers and advisors to us including companies that support our IT, contracted freelancers, employees, those who help us to analyse the data information that we hold, process payments (e.g. PayPal), send communications to our customers, provide us with any legal, property or financial advice and generally help us deliver our products and services to you or to the organisation that you represent.
Our professional advisors. This includes accountants, lawyers and other advisors.
Your professional advisors. This includes accountants, lawyers and other advisors.
Credit reference agencies and other identification agencies so that we can verify your identity or assess your creditworthiness
Organisations who conduct any research, analysis and/or data cleansing services.
Governmental bodies, security services, courts/tribunals, regulators, law enforcement agencies, and insurers. This includes cases where we are required to do so in order to comply with the administration of justice or our legal obligations.
HOW WE PROTECT YOUR PERSONAL DATA
Targly is committed and dedicated to ensuring that we keep your personal data safe and secure. As a result we have multiple security measures in place to help protect you from the loss, misuse and modifying of information under our control. Our security measures include:
- The encryption of personal data
- Regular cyber security assessments of service providers who may handle your personal data
- Security controls which help protect our IT systems infrastructure and our premises from external attack and unauthorised access
- Internal policies setting out our data security rules for our company employees
WHAT YOU CAN DO TO HELP YOURSELF PROTECT YOUR DATA
Share your personal data with caution. Nobody from our company is permitted to ever ask you to confirm any bank account information or credit card details via email. If you receive an email claiming to be from Targly, asking you to do so, please ignore it and do not respond to the email. Please inform our support team at contact@Targly.com if anyone asks you to do so.
If and when you are using a mobile phone or any computing device in a public location, we recommend that you log out and close the website browser whenever you complete an online session.
In addition, to enhance your online safety:
When creating a password, use a very difficult word and number combination of at least 8 characters which is something that is not easily guessed. You should change your password regularly in your account settings. Please also avoid using the same password for multiple online accounts.
HOW LONG WE KEEP YOUR DATA
We will not retain any of your personal data for any longer than necessary for the purpose which it has been obtained. There are various laws, accounting and regulatory requirements that are relevant to us and also require us to keep certain records for specific amounts of time. In relation to your personal data, we will only store this for so long as we require that personal data for legal or regulatory reasons or for other legitimate and reasonable organisational purposes. We will work to not keep your data for longer than is necessary for the purposes for which we have collected them for.
Our Data Retention Policy includes the length of time that we will usually retain personal data, as well as where and when these default periods might be changed.
It’s important for us to ensure that the personal data we hold regarding you is accurate and up-to-date, and you should notify us if anything changes, for example if you change your phone number or email address.
INTERNATIONAL TRANSFERS
The personal data we collect from you may be transferred to and stored in countries outside of the UK and the European Union. Typically this will occur when service providers are located outside of the UK and the European Union or if you are based outside the UK and the European Union. This may be to couriers, suppliers, agents or manufacturers we use. These transfers are subject to specific rules under data protection laws.
We will work to ensure that your personal data information is only used in accordance with this Privacy Policy Notice and applicable data protection laws and is respected and kept secure where a third party processes your personal data on behalf of us.
CHANGES TO THIS PRIVACY POLICY NOTICE
We may update this Privacy Policy Notice on occasions. When we do change this Notice on our website, we will update the version date at the bottom of this Notice. Where required by law we will ask for your consent to changes in the way we use your personal data information.
CONTACTING US
In the circumstance of any query or complaint in connection with the information we hold about you, please email contact@Targly.com.